Ed Napleton Dodge Inc

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5800 West 95th St Oak Lawn, Illinois 60453 Fax: 708-636-5898 Website: http://www.ednapletondodge.com Makes: Dodge PriceQuote Salesperson Inventory Tradein Finance Service Overall Rate Ed Napleton Dodge Inc

Ed Napleton Dodge Inc Dealer Reviews Angela 01/28/2009 Price Quote Poor Salesperson Poor Inventory Poor Trade-in Poor Finance Poor Service Poor Overall Poor Comments We purchased a 2008 Dodge Charger Daytona Edition from Ed Napleton Dodge in Oak Lawn, IL on Thursday, November 20, 2008 that we had initially found on EBay. According to the advertisement, the car was still under warranty from Chrysler 3/36 and Vortech 3/36, and also had the MSDS option needed to gain better gas mileage but would also have the power that we were looking for. This car did not have Navigation, Bluetooth, and they had removed the Daytona sticker from the bottom of the car. Prior to making the arrangements to purchase the car, Pete Schraeger (our salesman) assured us that he would have the sticker and both features (Navigation and Bluetooth) installed and that it would have everything the factory Navigation had but better. He also would have a sunroof installed and we agreed upon a trade in value for our 2007 Toyota Camry. Pete Schraeger also said that Ed Napleton Dodge is an authorized Vortech installer; in fact, Pete Schraeger had tuned the Supercharger on this car. We arrived at the dealership in Oak Lawn, IL, and the car was still getting the Navigation system installed at a dealer-represented shop. We signed all paperwork with Joseph (finance manager) and waited for the car, on the grounds that the car was ok when we took physical possession. They were missing the extra key and the sticker. We stated we could stay an extra night in Oak Lawn and wait for the key but Joseph and Pete Schraeger insisted that they would just ship the key and the sticker when it arrived but they would ship that as well. We left the dealership late that afternoon heading back to Texas. We began our return home and the car started making funny noises and was not shifting properly about 30 minutes into our drive. Also, the MSDS was not engaging, which the MSDS was a major factor in our purchasing this car since it would give us better gas mileage with the 5.7 liter engine. The tire light was also illuminated. The Bluetooth feature of the Navigation system was not working, the radio station reception was lacking (also part of the Navigation system) and the associated buttons to the stereo on the steering column were not working. We stopped the car, called and returned to the dealership and told them we were on the way back. On the way back to the dealership we called the Navigation manufacturer and learned that the Bluetooth capability required an additional part and the lack of radio station reception was due to improper installation. We then called Pete Schraeger on his cell phone then called Joseph at Ed Napleton Dodge and were told they would check on the issue. Once we returned to the dealership Joseph said they were out of that part, that they would order it and they would just ship it out with the rest of the parts. ** The only part that we have received to date (1/5/09) is the tuner for the Supercharger. This is the only part we did not initially request. It was sent to fix the improper tune that Pete Schraeger had programmed. On this second visit to the dealership Bill and Joseph went for a test drive in the car. The car shifted ok in 1st to 2nd but seemed to be having a problem from 2nd to 3rd and 3rd to 4th. It didn’t seem to be shifting gears correctly and if you punched it the engine would get to the revelator before it shifted out. (Pete explained later that he tuned it to be close and that we could move it to a lower setting by changing the tune he put on it.) Joseph affirmed to us that the car is still under warranty and just watch it and call them if the car continues to not sound right. Joseph stated that it might just need the tune tweaked. We also reported that the MSDS was not working as advertised. Joseph said he called their representative at Vortech and that it indeed was working but would not show on the indicator screen due to having a Supercharger. He also stated it could be that it has to get accustomed to our driving habits. Bill explained that we have driven other Chargers with the 5.7 MSDS John 01/18/2009 Price Quote Good Salesperson Good Inventory Good Finance Good Service Good Overall Good Comments Both my wife and I were treated respectfully. We were not pressured and felt that we were just as much in control of the buying experience as the sales representative was with regard to trying to sell a vehicle. We were very much satisfied with our buying experience at Ed Napleton Dodge in Oak Lawn, IL. Me 10/07/2008 Price Quote Poor Inventory Poor Trade-in Poor Finance Poor Service Poor Overall Poor Comments WORST and I REALLY MEAN WORST treatment by any company ever!!! The service personnel treated me horribly and after I complained they told me to go elsewhere without finishing the installation of WARRANTIED PARTS. They made me wait 4 hours for service when I was promised 1 hour- Very demeaning to me and the OWNER told me that I can go somewhere else to get service if I don't like they way I was treatedbecause I did not buy my car from him. NO JOKE!!! Avoid this place at ALL COSTS!! NEVER BUY A CAR HERE!!!!!! Go to Thomas Dodge instead as they treat you like a human... I had an issue with them and they gave me a free oil change and offered other compensation as well. Ed Napleton in Oak Lawn treated me like I was worthless and even after the BBB was contacted told me to never come back again. Great Job Ed Napleton!!! You get an F- in my book. John 02/20/2008 Service Poor

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