Crippen Auto Mall Inc

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8300 W Saginaw Hwy Lansing, Michigan 48917 Phone: (517) 627-8411 Fax: (517) 622-0201 Website: http://www.crippencars.com Makes: GMC, Mazda, Oldsmobile, Volvo PriceQuote Salesperson Inventory Tradein Finance Service Overall Rate Crippen Auto Mall Inc

Crippen Auto Mall Inc Dealer Reviews Victoria 08/03/2011 Price Quote Good Salesperson Excellent Inventory Average Trade-in Excellent Finance Good Service Excellent Overall Excellent Anonymous 07/21/2011 Price Quote Good Salesperson Excellent Inventory Excellent Finance Excellent Service Excellent Overall Excellent Gordon 07/01/2011 Price Quote Excellent Salesperson Excellent Inventory Good Service Excellent Overall Excellent Comments This is my 2nd new vehicle purchased from Crippen, excellent people to deal with, from sales to service. Peter 06/24/2011 Price Quote Excellent Salesperson Excellent Inventory Good Trade-in Excellent Finance Excellent Service Excellent Overall Excellent Comments Good people here that don't pressure you. Got a great deal on a new Mazda3 and very happy with my experience. Scott 06/24/2011 Price Quote Good Salesperson Excellent Inventory Good Finance Average Service Excellent Overall Good Clair 04/16/2011 Price Quote Average Salesperson Fair Inventory Poor Trade-in Poor Finance Poor Service Fair Overall Poor Comments I purchased a pre-owned 2005 XC90 Volvo V8 ,with 97,000+ miles, for $13,927.80 , which Crippen had replaced the engine and had given an excellent recommedation on, Tom Sanford , told me their best mechanic installed the engine which had 44,000 miles on it and said their best mechanic "went through the vehicle with a fine tooth comb" & ""really put it through the wringer" to make sure the vehicle was sound, Tom Sanford then handed me over to Tim Morris to put the sale together, I asked him if this would be a vehicle he would feel good about buying for himself personally & he said yes it would be, you're buying this vehicle to be right,"it must be right" so going on that I purchased the vehicle in Nov. 6, 2010 ,and already on the way home the vehicle started malfunctioning , brake problems,transmission shuttering , and as of Feb. 27th 2011 , the engine locked up and needed to be replaced ,I put less than 5000 miles on this vehicle since purchasing it from Crippen, and all in all , I spent in the excess of 14,000.00 in repairs and Crippen Auto ,Tom Sanford , Tim Morris, would not stand more than $900.00 of the repairs or engine replacement, which was all verified and performed at a Certified Volvo dealership here in PA. , so now this vehicle costs me in the excess of $28,000.00 , by far exceeds the current value of this vehicle( more than double the cost)so needless to say I am very disappointed with the satisfaction Crippen has proved to me, I would not recemmend anyone doing business with them, their slogan is "over 35 years of Honesty & Integrity" ???? ......the experience that I have had with them has been anything but that... I say "BUYER BEWARE!!! Ellie 06/08/2010 Price Quote Poor Salesperson Poor Inventory Poor Trade-in Poor Finance Poor Service Poor Overall Poor Comments We have had nothing but terrible experiences with this dealership, mainly in their service department. From now on I will be driving 50+ miles to go to another Mazda dealership when I need service. I will also never buy another Mazda. That's how bad it is. Anonymous 09/07/2009 Comments I am a young woman & feel as though their service dept. took advantage of me and totally padded my bill ! Did work that did not need to be done and did not fix what I took it in for now I have to take it back again for them to fix the original problem after it cost me 1300 dollars !!!!!! John 06/19/2008 Price Quote Excellent Salesperson Excellent Inventory Excellent Trade-in Excellent Finance Excellent Service Excellent Overall Excellent John 11/28/2006 Service Poor

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