Bayside Volkswagen
If you are looking to buy a new or used Volkswagen car from a Car Dealer
in Bayside New York, look no further.
Bayside Volkswagen has a wide selection of vehicles and can help you with your
financing needs. Just call the number below to contact Bayside Volkswagen for
a Free Price Quote on a Volkswagen
car, with no obligation to buy. Bayside Volkswagen is working hard to find
the best possible price for your new car loan or lease. You can also visit
Bayside Volkswagen’s website to browse their wide selection
of new and used car inventory.
Below, you will also find Dealer Reviews and Ratings for Bayside Volkswagen.
You can also add your own reviews and ratings about Bayside Volkswagen to
help other consumers get more informed.
| Bayside Volkswagen Dealer Reviews |
| Manohar |
06/24/2008 |
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Price Quote
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Good
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Salesperson
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Excellent
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Inventory
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Good
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Finance
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Good
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Service
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Fair
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Overall
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Average
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Comments
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- '07 Jetta Wolfsburg
- Purchase date: Apr '07
Car has been awesome, no problems at all so far.
6/10/08 - Driver's side mirror was broken accidentally at my office parking lot. Got an appointment for 6/12.
6/12 - Drove (from white plains, ny) to Bayside service center. and I think its fair to use real names. Joe Ramos helped me in fixing the mirror without the covering case citing the reason that it had to be polished to match the color of car (black) and it will take at least 2-3 days to get it done from the body shop. Fair enough, because I wanted to wait in the lounge while they fixed it and take the car with me. But I was told that I can come back later and get it fixed. Wouldnt take more than 10-15 mins. I was also told that I could come on a weekend.
I got an appointment for 6/21, Saturday at 9.30 in the morning. The lady who booked my appointment said "Joe is on phone right now. I chatted with him on IM and he says Saturday 6/21 is fine. You can get it installed.
6/21 - I find just one lady busy serving a few customers. I talk about my appointment and tell my story. She looks for the mirror cap and finds it below Joe's desk, opens the package in front of me and tells me that they havent sent the cap to the body shop yet. You wake up early on a Saturday morning, get ready and drive 30 miles, paying $10 in toll to learn that the mirror cap wasnt even opened from the box! I felt very frustrated.
I was told by the lady to call Hoe on Monday and talk to him about it and she can do nothing at that point except say sorry. Helpless, I drove back.
6/24 - Tuesday morning, I call, repeat the story over phone all over again and this time, I talk to Warren, he sounded helpful, but transferred me to the receptionist to make an appointment again. Pissed off, I ask for the receptionist to make another appointment but 'please make that next time Im there everythings ready'. She said she cannot promise that and Joe's not around , so I have to call back. I ask if she can ask Joe to give me call back later the day and she obliges to do so. Hang up.
I havent heard from them yet.
Now you decide if you want to choose Bayside or not...
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| s |
12/17/2007 |
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Service
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Poor
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Overall
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Poor
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Comments
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DON'T GO TO BAYSIDE VOLKSWAGEN. They are UNETHICAL, unprofessional and rude. Warren Graham, the service advisor, told me I had to make "X" number of repairs before they could pass New York State inspection. This list of repairs included a number of items not required by NYS law to pass inspection. I showed him documentation of NYS Inspection/Emissions Requirements and asked him if he was prepared to do the same, which obviously he could not. They failed my inspection because I told them I would not make repairs that I am not required to make to pass inspection. One of the items they told me that failed the inspections test was that I had three different tires, irrespective of the fact that all tires satisfied the requirements promulgated by law. I took my car elsewhere and was able to pass inspection successfully.
Additionally, a relative of mine also had a problem with the dealer involving the installation of a defective oil filter on a brand new car (2006). They knew the oil filter was defective, yet still installed it. She brought the car home and ALL of the oil spilled out onto a $20K driveway. We reported the problem to Bayside VW and they have yet to fix the damages to the driveway for which they are liable. We have been in contact with both Susan Cochran (who also manages Helms Bros., which owns Bayside VW) and Frank Onolfi regarding the damages Bayside VW is liable for; they continue to claim they will send someone to clean the driveway but that has yet to happen (it's been over seeks weeks).
Consumers should know that property laws protect property owners exactly from this kind of situation when someone or an entity has proximately caused damages to your property. They are liable, plain and simple.
Note: FRANK ONOLFI is immensely RUDE. He extremely belligerent, condescending, and verbally abusive. He has only exacerbated the situation with verbal abuse and assaults and Susan, his boss, has openly condoned it in front of him, ignoring all complaints regarding his aggressive and petulant behavior.
Additionally, although the car is covered by a WARRANTY, Bayside VW charged her for repairing a defective airbag, claiming that a rodent bit the wire. When we asked to see the wire, they said it was not accessible to the eye (yet they were able to determine that it was bitten by a rodent). A customer is not responsible nor obligated to bear the cost for VW's negligent design of their airbag system.
BAYSIDE VOLKSWAGEN IS A RIPOFF.
Consumers, educate yourself. Follow the link below to know what is required by NYS law to pass in inspection:
http://www.nydmv.state.ny.us/broch/c-50.htm
I encourage anyone who has been ripped off by Bayside VW to make a report to the DMV and the Attorney General's Office. It's fairly simple:
Call the DMV ((518) 474-8943) or fill out the form and file a complaint:
http://www.nydmv.state.ny.us/forms/vs35.pdf
Attorney General: http://www.oag.state.ny.us/complaints/complaints.html
I also encourage you to review the dealer here and elsewhere so that other consumers can make informed decisions.
http://www.ripoffreport.com/
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