West Broad Volkswagen Audi
 

West Broad Volkswagen Audi

If you are looking to buy a new or used Porsche, Saab, Subaru car from a Car Dealer in Richmond Virginia, look no further. West Broad Volkswagen Audi has a wide selection of vehicles and can help you with your financing needs. Just call the number below to contact West Broad Volkswagen Audi for a Free Price Quote on a Porsche, Saab, Subaru car, with no obligation to buy. West Broad Volkswagen Audi is working hard to find the best possible price for your new car loan or lease. You can also visit West Broad Volkswagen Audi’s website to browse their wide selection of new and used car inventory.

Below, you will also find Dealer Reviews and Ratings for West Broad Volkswagen Audi. You can also add your own reviews and ratings about West Broad Volkswagen Audi to help other consumers get more informed.

9001 W Broad St
Richmond, Virginia 23294
Phone: (804) 270-9000
Fax: (804) 270-4023
Website: http://www.hawthorneimports.com
Makes: Porsche, Saab, Subaru
Map to West Broad Volkswagen Audi


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West Broad Volkswagen Audi Dealer Reviews
K 03/17/2008
Price Quote Poor
Salesperson Poor
Inventory Poor
Trade-in Poor
Finance Poor
Service Poor
Overall Poor
Comments I have had my VW Cabrio in to be serviced twice in the past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed me my problem would be solved. Every original symptom was still present and all they would need to have done was sit in the car and press the lock button and they would have known it was not fixed. I took the car back a few days later, and they claimed the problem was a two-fold issue that was not resolved with the first repair, and a second fee of $600+ would need to be paid for a second part/labor. I spoke with the service manager, Mr. Reynolds, and he assured me that the second repair would resolve the problem, and he would handle it personally. He also said there was no way he would be able to give me any proof that what they were doing would fix the issue. I picked the car up on Friday to have it for the weekend, but when I was given the car the locks/keyless entry did not work at all, and the entire security system had been disarmed. Both the keyless and security were operating fine before. I asked the rep what I should do, and he very rudely told me I needed to take the car, he would not help me. I chose to leave the car at the dealership. I left messages for a higher manager, Mr. Mark Parham, and the owner, Mr. Larry Page who returned my call Monday. He offered to waive the labor fee, but still have me pay a partial fee for the new part. Frustrated, I agreed. I picked up the car Wednesday, Feb. 27. The locks inside now work, but I can no longer unlock my trunk, and the convertible roof will not go down. The hydraulics system in the roof was replaced 6 months ago at the same dealership, and two days prior to the original drop off worked fine. I have contacted Mr. Page, and have not yet heard back. This is not the level of service I expected. I took my car there because I thought they would be the most knowledgeable. Instead the car now has more problems then when I started. This issue is now been forwarded to the BBB and other local/state consumer agencies and I am working on getting this issue resolved. This vehicle only has 56,000 miles and I have spent over $5,000 in 12 months at West Broad Volkswagon in Richmond VA to fix problems that are STILL OCCURING. I highly reccomend not backing down to this auto group. Stand your ground and DO NOT be bullied by their sales team and managers.

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