West Broad Volkswagen Audi
If you are looking to buy a new or used Porsche, Saab, Subaru car from a Car Dealer
in Richmond Virginia, look no further.
West Broad Volkswagen Audi has a wide selection of vehicles and can help you with your
financing needs. Just call the number below to contact West Broad Volkswagen Audi for
a Free Price Quote on a Porsche, Saab, Subaru
car, with no obligation to buy. West Broad Volkswagen Audi is working hard to find
the best possible price for your new car loan or lease. You can also visit
West Broad Volkswagen Audi’s website to browse their wide selection
of new and used car inventory.
Below, you will also find Dealer Reviews and Ratings for West Broad Volkswagen Audi.
You can also add your own reviews and ratings about West Broad Volkswagen Audi to
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| West Broad Volkswagen Audi Dealer Reviews |
| John |
02/04/2009 |
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Price Quote
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Average
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Salesperson
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Good
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Inventory
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Average
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Finance
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Good
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Overall
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Poor
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Comments
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Dear Sir or Madaam,
My fiance and I purchased a 2001 Nissan Pathfinder from the West Broad Street location on January 13, 2009. I did not drive the vehicle immediately but noticed issues soon after I did. The first thing was the service engine light, then the cd player, then the vehicle hesitated and last but not lease it cut off on me while I was driving it. I called and spoke with Scot Anderson the sales rep about the problems and he asked the question what do I want them to do about it. I responded with wanting to know if it had been inspected by them before it was sold. I was told that it had not been. I then took the vehicle to a machanic and asked to have it checked out thoughly. The results were horrible there are several problems with this vehicle and I have had it less than 30 days. There is a oil leak,bad converter, transmission converter also is locking up, and a few other problems.I then called Dr. Morrison my fiance and explained the problems to him. He called the car dealership and spoke with Scott Anderson who told him he was only the car salesman and he would need to speak with the boss. Dr. Morrison was sent to a voicemail and never received a return call. This has already been a horrible experience. I could have had a severe accident with this vehicle what is even worse is the poor customer service that we are
experiencing. We are not in the habit of harrassing people to do whats right. We have now decided to speak with someone with the authority to explain to us why after less than 30 days we have had so many problems and noone is conducting the professional behavior that should be generated. We will be submitting a certified letter and copy of the report immediately. We look forward to speaking with someone immediately about this matter. I can be reached at (804)617-9937, Dr. Morrison can be reached at (804)745-9183.Thank you for your cooperation in this matter.
Sincerely,
Patricia Key
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| K |
03/17/2008 |
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Price Quote
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Poor
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Salesperson
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Poor
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Inventory
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Poor
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Trade-in
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Poor
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Finance
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Poor
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Service
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Poor
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Overall
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Poor
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Comments
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I have had my VW Cabrio in to be serviced twice in the past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed me my problem would be solved. Every original symptom was still present and all they would need to have done was sit in the car and press the lock button and they would have known it was not fixed. I took the car back a few days later, and they claimed the problem was a two-fold issue that was not resolved with the first repair, and a second fee of $600+ would need to be paid for a second part/labor. I spoke with the service manager, Mr. Reynolds, and he assured me that the second repair would resolve the problem, and he would handle it personally. He also said there was no way he would be able to give me any proof that what they were doing would fix the issue. I picked the car up on Friday to have it for the weekend, but when I was given the car the locks/keyless entry did not work at all, and the entire security system had been disarmed. Both the keyless and security were operating fine before. I asked the rep what I should do, and he very rudely told me I needed to take the car, he would not help me. I chose to leave the car at the dealership. I left messages for a higher manager, Mr. Mark Parham, and the owner, Mr. Larry Page who returned my call Monday. He offered to waive the labor fee, but still have me pay a partial fee for the new part. Frustrated, I agreed. I picked up the car Wednesday, Feb. 27. The locks inside now work, but I can no longer unlock my trunk, and the convertible roof will not go down. The hydraulics system in the roof was replaced 6 months ago at the same dealership, and two days prior to the original drop off worked fine. I have contacted Mr. Page, and have not yet heard back. This is not the level of service I expected. I took my car there because I thought they would be the most knowledgeable. Instead the car now has more problems then when I started.
This issue is now been forwarded to the BBB and other local/state consumer agencies and I am working on getting this issue resolved. This vehicle only has 56,000 miles and I have spent over $5,000 in 12 months at West Broad Volkswagon in Richmond VA to fix problems that are STILL OCCURING.
I highly reccomend not backing down to this auto group. Stand your ground and DO NOT be bullied by their sales team and managers.
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