Hendrick Pontiac Buick GMC Cadillac
If you are looking to buy a new or used Buick, Cadillac, GMC, Pontiac car from a Car Dealer
in Cary North Carolina, look no further.
Hendrick Pontiac Buick GMC Cadillac has a wide selection of vehicles and can help you with your
financing needs. Just call the number below to contact Hendrick Pontiac Buick GMC Cadillac for
a Free Price Quote on a Buick, Cadillac, GMC, Pontiac
car, with no obligation to buy. Hendrick Pontiac Buick GMC Cadillac is working hard to find
the best possible price for your new car loan or lease. You can also visit
Hendrick Pontiac Buick GMC Cadillac’s website to browse their wide selection
of new and used car inventory.
Below, you will also find Dealer Reviews and Ratings for Hendrick Pontiac Buick GMC Cadillac.
You can also add your own reviews and ratings about Hendrick Pontiac Buick GMC Cadillac to
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90 MacKenan Rd
Cary, North Carolina 27511
Phone: (919) 380-8267
Fax: (919) 462-1253
Makes:
Buick,
Cadillac,
GMC,
Pontiac
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| Hendrick Pontiac Buick GMC Cadillac Dealer Reviews |
| Kevin |
10/05/2008 |
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Salesperson
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Poor
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Service
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Poor
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Overall
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Poor
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Comments
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I am not normally one to complain when things go wrong with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others of my ordeal with Hendrick Pontiac-Buick-GMC in Cary, NC.
I brought my vehicle in for a standard 90k mile service. The full service cost me nearly $1,000.00 which I paid in full upon collecting my vehicle. Up until the day of the service the vehicle had not given any trouble whatsoever. It made me suspicious then that the very same day I collected the vehicle things started to go horribly wrong. To cut a long story short, over the next few weeks I had numerous things break down on the vehicle, all of which should have been serviced during the 90k mile service. I returned the vehicle two more times to Hendrick Pontiac-Buick-GMC to have these issues fixed but they never were. I decided I was not prepared to take the vehicle there a fourth time so I took the vehicle to another dealership in the area to have it looked at. When this new dealership started poking around inside the vehicle they were appalled to discover that just about none of the things I had paid for in the 90k mile service had actually been completed. What is even worse is that they discovered that necessary parts had actually been removed from my vehicle! This new dealership performed all the needed repairs on my vehicle and it has been purring along wonderfully since then (about 6 months ago now).
When I confronted Hendrick Pontiac-Buick-GMC about the problem they denied that they did anything wrong and accused the other dealership of telling lies. Mr. Robert Rudloff, the service manager at the dealership, treated me with such rudeness and disdain it made me furious. He refused to acknowledge any wrongdoing and refused to offer me any kind of refund for the work I had paid for that was not completed. I then wrote a letter to the owner of the company threatening legal action if they did not rectify the problem. It was only after this threat that the owner approved a refund of half of what I had paid for the original service. Even with the refund, the whole ordeal still cost me an additional $1,000.00, over and above the original $1,000.00 for the service.
This has been an incredibly costly and frustrating experience for me and I would recommend that anyone stay as far away from Hendrick Pontiac-Buick-GMC as they possibly can.
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